policy

Last Updated: August 12, 2026

1. Introduction

We are Sylida, registered at High tech Development Zone, Feicheng City, Shandong Province, China, and operate the website Sylida.com (hereinafter referred to as "this website"). This privacy policy aims to explain how we collect, use, store, disclose, and protect your personal information when you visit our website, place an order, subscribe to newsletters, contact customer service, or use our online services. We comply with the General Data Protection Regulation (GDPR) (EU), the California Consumer Privacy Act (CCPA) (USA), and other applicable data protection laws worldwide. By accessing and using our website, you agree to the practices described in this policy.

2. What personal data do we collect

We may collect the following information voluntarily provided by you or automatically collected by the system:

2.1 Information you voluntarily submitted

Full name, shipping address, billing address, postal code, country, phone number, email address (for order fulfillment, delivery, invoicing)

The information, consultation content, and product preference news subscription records you left behind when sending us emails or filling out contact forms

2.2 Automatic collection of technical data

Device type, browser type, operating system, IP address, access time, page browsing history, click link cookies, pixel tags, and similar tracking technology data

3. How we use your personal data

We will only use your data for legitimate business purposes, including:

1. Process your order, arrange product production, logistics distribution, after-sales service, and return and exchange processing

2. Verify your identity to prevent fraudulent transactions, payment risks, and website security threats

3. Reply to your product inquiries, technical support, and service requests

4. Send order updates, logistics tracking notifications, and important service reminders via email/SMS

5. Send marketing emails, new product release information, discount promotion information (you can unsubscribe at any time)

6. Analyze website traffic, optimize page layout, user experience, and product line

7. Comply with legal obligations, tax declaration regulations, and official regulatory requirements

4. Cookie Policy

Our website uses cookies to enhance your browsing experience:

Necessary Cookies: Essential for website basic functions, login, shopping cart retention, cannot be disabled

Functional cookies: record your language, currency, and regional preferences

Analytical cookies: Count website visitor numbers and traffic sources

Marketing Cookies: Used for targeted advertising on Facebook, Google, Instagram, and other platforms

You can disable cookies at any time through your browser settings. Disabling cookies may cause shopping cart and checkout functions to malfunction.

5. Data sharing and third-party processors

We will never sell, rent or trade your personal data to unauthorized third parties for commercial purposes. We only share necessary information with reliable service providers who have signed data protection agreements with us

1. Logistics and courier companies: Only share recipient name, delivery address, and phone number for shipment

2. Payment service providers (Stripe/PayPal): handle secure payment transactions

3. Cloud servers, website hosting, email marketing tools (Shopify, SendGrid, Google Workspace)

4. Tax, accounting, and legal advisors as required by law

When ordered by the court or required by government regulations, law enforcement agencies may disclose information

All third-party partners have an obligation to protect your personal data in accordance with relevant privacy laws.

6. Data storage and security protection

1. Data storage location: Singapore

2. We use SSL encryption transmission, firewall protection, access control, and regular system updates to prevent unauthorized access, leakage, tampering, or deletion of your personal information.

3. We will only retain your personal data for the period necessary to achieve the following purposes: order records will be retained for 1 year for accounting and after-sales service purposes; Inactive customer data will be securely deleted or anonymized.

7. Your Legal Rights If you are a resident of the European Economic Area (EEA), California, or other regions with data protection laws, you may enjoy the following rights free of charge:

1. Access: Request us to provide a copy of all your personal data

2. Right to correction: Correction of inaccurate or incomplete personal information

3. Right of deletion ("right to be forgotten"): Request us to delete your personal data

4. Restricting processing rights: Restricting the scope of our use of data

5. Data portability: Receive your data in machine-readable format

6. Right to object: choose to withdraw from marketing emails and data analysis

7. Complaint right: file a complaint with the local data protection regulatory agency

If you need to exercise any of the above rights, please contact us through the following methods: email: sales01@sylida.com Subject line: Data privacy request+your full name

8. Disclaimer for Third Party Links: 

This website may contain hyperlinks to external websites such as social media, logistics tracking, and payment portals. We cannot control the privacy rules and content of these third-party websites. Before providing personal information, please read the independent privacy policies of these websites.

9. Policy updates: 

We reserve the right to revise this privacy policy in a timely manner due to business adjustments or regulatory changes. The updated version will be published on this page with the latest revision date indicated. Continuing to use our website after the update indicates your acceptance of the revised policy.

10. Contact Us 

If you have any privacy related questions, concerns, or requests, please contact: Company Name: SYLIDA Email: sales01@sylida.com Address: High tech Development Zone, Feicheng City, Shandong Province, China

WhatsApp/Phone:+086 15253833007